Here are some tips to help you and your luggage have an effortless trip.
Before your trip:
- It is always adviseable, to have the appropriate travel insurance for your journey.
- Put your name and the phone number of your destination on the inside and outside of your bag.
- Remove tags and labels from previous flights.
- Remove any straps, or hooks sticking out that may get caught and damage your bag.
- Don't overstuff your bag. This will make it more likely to get damaged.
- Bags that are bulging or are not sufficiently constructed to support the weight inside, may split during the trip through the bag belt system.
- Stay within the baggage allowance.
- Don't wrap your gifts since all luggage are subject to inspection.
- Don't pack any valuables in your checked baggage.
- Pack anything that might leak inside an air-tight plastic bag.
- Make sure you take medication, important documents, valuable items and cash in your hand baggage.
- Put something distinctive on your bag that distinguishes it from others, not so you just see it, but so someone else does not take it by mistake. Make it very visible.
- Do not carry packages with unidentified contents on behalf of other people.
- Keep passports, visas, and any important papers you might need during your trip in your hand bag.
- Leave your pocket-knives, files, scissors, and any sharp objects at home or put them in your checked baggage.
At the Airport:
- Check as many bags as possible to make clearing security checkpoints smooth and fast.
- Minimize your hand baggage and remove your laptop from its bag to be screened separately.
- Your hand baggage will be checked by security staff using x-ray machines.
- Do not carry packages with unidentified contents on behalf of other people.
- In some instances you may be required to identify or claim your baggage, for security or local customs reasons, at the connecting point.
- If your baggage is deemed oversized - ski's, wheelchairs, tools, rucksacks with straps and any other item that could be damaged on the main Baggage System - you will be directed to the Oversized Baggage Drop Off point.
How we check your luggage:
- When you check in your luggage, the Handling Agent for your Airline will put a bag tag on each bag that indicates your name, the flight number(s), and all cities in your ticketed itinerary.
- You will be given the stubs as claim check(s) for each bag that is checked. These serve as proof of checked baggage.
- It is important that you keep the claim check(s) until your trip is completed and you have received all of your checked baggage.
- Please check to ensure that the number of claim checks you were given corresponds to the number of bags you checked. Don't lose your claim checks.
Tips when buying new luggage:
- Purchase luggage to meet your most demanding travelling needs.
- Read the luggage warranty carefully. Know what types of damage the manufacturer does and does not cover.
- Use common sense when checking luggage.
- Only check luggage that is strong enough to withstand airline baggage handling systems.
- Most briefcases, tote bags, plastic garment covers, and items received through retail promotions are not designed to be checked luggage.