Complaints management forms an important part of our aircraft noise management strategy. We take community complaints very seriously and find this feedback vital to our appreciation of local concerns and issues. At Birmingham Airport, we aim to ensure that members of the public who wish to complain about aircraft noise receive an informative, helpful and friendly service.
All complaints are immediately logged and entered into our complaints management facility, which is incorporated in the Airport Noise and Operations Monitoring System (ANOMS). Complaints are handled in an efficient and standardised way and are thoroughly investigated; we have a response target of 5 working days.
Complaints can be made in the following ways:
• By calling our dedicated Environmental Helpline on 0121 767 7433
• By filling out our Noise Complaint Form
• By visiting one of Community Outreach Programme drop-in sessions (a list of venues, dates and times is available here)
• Or email us at email@example.com
The operational requirements of a busy international airport like Birmingham mean that from time to time, residents are likely to notice additional or unusual patters of activity on or around the airfield. Where possible we will issue a notification regarding our operations, which can be found here.
You can also follow our live twitter feed @bhx_community
You can find out more about how we investigate complaints here.