General Enquiries

General enquiries – Click here for a list of answers to some of our most frequently asked questions. Please check these before contacting us as it’s possible that you will find what you need.


For general enquiries you can contact us on the telephone number below

+44 (0)871 222 0072
Calls will cost 10p per minute from a BT landline.  Calls from other operators and mobiles may vary.

Missing Baggage

If you have specific concerns, please email giving as much information as possible about the missing item; Your name, email address and telephone number.
Missing item receipt number, Flight number, date of travel and baggage tag number.
Type of Item (suitcase, holdall) colour, size of item: small, medium, large, soft or hard suitcase, any other markings to help identification.

Thank you for your enquiry.

Passenger Feedback

To provide feedback on service you have already received at the airport, please use our contact form

Alternatively, you can write to us by post at the following address

Birmingham Airport Limited
B26 3QJ

All feedback will be dealt with by Customer Relations from Monday to Friday 09:00 to 17:00 hours (excluding bank holidays).

Company information

Birmingham Airport Limited
Registration number: 1254567

Registered address:

Birmingham Airport Limited
B26 3QJ

Registered with:

Companies House, Crown Way, Cardiff, CS14 3UZ

Specific enquiries

Our list of the most popular questions we get asked is grouped into categories. So, it's possible that you don't need to contact us to find what you need.


For car parking enquiries you can contact us on the phone number below. Lines are staffed between 9am and 5.30pm GMT.

  • +44 (0)871 222 0072
    Calls will cost 10p per minute from a BT landline.  Calls from other operators and mobiles may vary.

    Manage my booking

Holidays and Flights

To book holidays and flights from Birmingham Airport, contact Airport Direct Travel on the number below.

Please note, this number is for new bookings only. If you have already made a booking and require assistance, please use the phone number on your booking confirmation.

+44 (0)800 655 6470

Arrivals and departures

Check our live arrivals and departures page

Noise complaints

Details on how to submit noise complaints can be found on our noise complaints page.

Feedback and complaints

Please enter your name.

Please enter your postal address.

Please select a subject.

Please enter your message.

Birmingham Airport Cookie Policy

We use cookies to ensure we give you the best experience on our website. If you continue we’ll assume that you are happy to receive all cookies on the Birmingham Airport website. If you would like to, you can change your cookie settings at any time. Find out more