General Enquiries

Here is a list of answers to some of our most frequently asked questions. Please check these before contacting us.

Phone +44 (0)871 222 0072

Calls will cost 10p per minute from a BT landline.  Calls from other operators and mobiles may vary.

Missing Baggage

If you have specific concerns, please email giving as much information as possible about the missing item; Your name, email address and telephone number.
Missing item receipt number, Flight number, date of travel and baggage tag number.
Type of Item (suitcase, holdall) colour, size of item: small, medium, large, soft or hard suitcase, any other markings to help identification.

Thank you for your enquiry.

Tell us what you think

We'd like you to tell us about your experience at the airport, whether a compliment or a complaint. Please complete our contact form below, and if required our customer service team will respond to you.


Company information

Birmingham Airport Limited
Registration number: 1254567

Registered address:

Birmingham Airport Limited
B26 3QJ

Registered with:

Companies House, Crown Way, Cardiff, CS14 3UZ

Specific enquiries

Parking - For car parking enquiries you can contact us on the phone number below. Lines are staffed between 9am and 5.30pm GMT

Phone +44 (0)871 222 0072

Calls will cost 10p per minute from a BT landline.  Calls from other operators and mobiles may vary.

Holidays and Flights - To book holidays and flights from Birmingham Airport, contact Airport Direct Travel on the number below.

Please note, this number is for new bookings only. If you have already made a booking and require assistance, please use the phone number on your booking confirmation.

Phone +44 (0)800 655 6470

Live Arrivals and departures - Click here 

Report Roof Damage

If you live in the local community and wish to report roof damage please call the following numbers.  

0121 767 8464

0121 767 7529

Noise complaints - Details on how to submit noise complaints can be found on our noise complaints page.

Feedback and complaints

Please enter your name.

Please enter your postal address.

Please select a subject.

Please enter your message.

Birmingham Airport Cookie Policy

We use cookies to ensure we give you the best experience on our website. If you continue we’ll assume that you are happy to receive all cookies on the Birmingham Airport website. If you would like to, you can change your cookie settings at any time. Find out more