Where can I fly to from Birmingham?
Please visit our Destinations page.

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Which airlines operate from Birmingham?
Please visit our Airlines page.

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Airport Information

Are there business lounge facilities?

We currently have 3 Executive Lounge facilities here at Birmingham:

Aspire Lounge by Servisair adjacent to the World Duty Free store can be found in the Departure Lounge and is available for all passengers.  

Emirates have a dedicated business lounge on the International Pier which is only available for Emirates Business Class passengers only.

No1 Traveller Lounge is now open and is located behind Next within the Departure Lounge and available to all passengers.

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Where do I check-in for my flight?
Please read our Travel Advice section for information.

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How do I get to the Airport?
Please visit our Getting to the Airport page.

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What time is the Airport open?

The Airport is open 24 hours, 365 days a year. Selected retail and catering units are open whilst flights are arriving or departing. Some are open 24/7.

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What religious facilities are available at the Airport?
Please visit our religious and cultural section.

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Where can I smoke at the Airport?

The terminal building is a smoke free zone (includes e cigarettes). For those wishing to smoke there are designated covered areas outside the terminal building. There is also now an outside balcony smoking facilitiy at The Meriden Bar which is located within the Departure Lounge.

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Where do I find my airline’s ticket desk?

Ticket desks are located in the check-in concourse on the ground floor.

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Is there a left luggage facility at the Airport?
Items can be left at the lost property office for a charge. Please see the lost property page for more information.

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Can I take a musical instrument/sporting equipment/pet on the flight?
This will be subject to your airline’s policy. Please contact the airline directly.

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Car parking

Where is parking for blue badge holders?

The Blue Badge Scheme is an important service for people with severe mobility problems that enables badge holders to park close to where they need to go. The scheme operates throughout the UK, and is administered by local authorities who deal with applications and issue badges.

Blue Badge holders are entitled to up to 60 minutes free parking within the Drop & Go area upon production of their Blue Badge and car parking ticket prior to exit at the NCP customer services desk located within the Meet & Greet cabin now situated within the Drop & Go area. Normal charges apply if the 60 minutes is exceeded.

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How can I change my car parking booking?
Your car parking booking can be changed by contacting our car parking partner NCP, either through the details on your confirmation email, the online booking process, or on 0845 050 7080.  Please have the booking reference from your original booking available if possible as this helps to track your order.

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Are red routes in operation at this Airport?

Yes red routes are in operation around the airport site in order to maintain the safety of our passengers, visitors and staff.  Drivers are prohibited to stop, unload or park on the red routes, which are clearly marked around the airport roads via signage and double red road markings. A vehicle monitoring and enforcement operation is in place, with an enforcement charge of £100.

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What are your car parking Terms and Conditions?

General NCP Terms and Conditions

Pre book NCP Terms and Conditions

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Where can I park my car?

We have a choice of car parks to suit your budget and travel plans -see car parking map.

For dropping-off passengers, use the 'Drop & Go' area immediately outside the terminal.  This costs £1 for up to 10 minutes.  Alternatively you can park for 15 minutes free in Long Stay 1, a short walk or bus ride from the terminal buildings.

For picking up passengers, use Short/Medium Stay 1,2 or 3.  These are located conveniently near the arrivals area and offer an option for slightly longer-term parking.

If you are travelling on business for a few days, we would recommend parking in Short/Medium Stay 1,2 or 3.  This car park can be pre-booked online or by phone, or alternatively you can just turn up and park.

We also offer a Premium Meet & Greet service, where you can drop-off your car with our dedicated team.  The vehicle is then stored securely until your return date, when it will be waiting for you when you step off your flight.

If you are travelling on holiday or for a longer period, the best value options are our long-stay surface car parks.  These are located a little further from the terminal, but are still within an easy walk.  A shuttle bus also links these car parks with the terminal.

Book on-site car parking

Off-site car parks offer another option, but these are located a considerable distance away from the Airport, requiring a shuttle bus transfer - not a great prospect when you are tired and have just stepped off a flight!

 

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Where can I park my motorbike?

There is a dedicated parking area for motorbikes within Short and Medium Stay Car Park 3.

The car park is signposted on our access roads, then the motorbike area is situated on your left as you enter the car park.

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I am a foreign national/student. How do I claim a VAT refund?
Tax refunds are administered by HM Revenue and Customs (HMRC) rather than the Airport Company. Any enquiries should be directed towards the HMRC telephone helpline: 0845 010 9000 or by visiting www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm

The Airport provides passenger information and courtesy telephones to customs officials within the terminal building.  A customs post box and courtesy phone are also available for HMRC approved documents and are located on the wall as you exit the central security search area.

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Are there any current job vacancies at the Airport?
Please see our Careers section.

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I have a metal limb/implant. Am I OK to go through security?

Yes, please advise the security personnel on duty and, if possible, travel with a note from your GP confirming the limb/implant.

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Can I visit the Airport to view the aeroplanes even if I’m not travelling?

The viewing area is currently under redevelopment and we would like to apologise for any inconvenience caused. This temporary activity is related to the runway extension development. More information will be coming soon.

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Does the Airport offer any work experience?

Unfortunately due to operational circumstances and because of current resource issues, we are not accepting any further applications for work experience for the foreseeable future. We apologise for any inconvenience this may cause.

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What is my baggage allowance?
Baggage allowances are set by your airline. Please read the Baggage Limits and Charges page or contact your airline directly.

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My baggage has been lost/damaged
Baggage delivery is the responsibility of each airline and their contracted handling agent. Please contact your airline directly.

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I need to amend/cancel my onsite car park booking
Your car parking booking can be changed by contacting our car parking partner NCP, either through the details on your confirmation email, the online booking process, or on 0845 050 7080.  Please have the booking reference from your original booking available if possible as this helps to track your order.

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What hand baggage restrictions are there?
Visit our security page for information

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What ID/passport validity do I need to travel?
This may differ according to your airline and destination. Please contact your airline directly.

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I have lost something at the Airport
Visit our lost property page for more information.

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What special assistance facilities and car parking is there at the Airport?
Visit our special assistance page for more information.

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What time should I arrive at the Airport to check in?
We recommend arriving at the Airport at least 90 minutes before your departure time. Some airlines will request you check-in earlier than this so please also contact your airline directly.

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