Arriving passengers FAQs

1. What tests are required upon return to the UK?

When you travel to England from abroad you do not need to take any COVID-19 tests before you travel or after you arrive.

2. Upon arrival will I have to board a bus to take me to the terminal? How are these cleaned and how often?

All our buses are part of our enhanced cleaning system. 

3. Are the pushchairs still available to use when I land? How are these cleaned?

Yes, the pushchairs are still available. Again, these are part of our advanced cleaning regime. However, with any customer touchpoints please use the hand sanitiser before and after use.

4. What is the process in immigration, can I use the e gates? 

Over 12-year olds can use the e-gates. 

5. How do I get my bag from the carousel?

Please only approach the carousel when you can see your bag.

6. Can I be met by friends and family in the arrivals area?

Yes they can meet you in the arrivals area. 

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