At the airport FAQs

1. What time do I need to arrive at the airport before my flight departure time?

Please check with your airline, as all check-in times differ.

2. Can family members or friends see me off on my travels?

Yes family and friends of departing passengers are allowed in the terminal. 

3. I usually use the self-check-in desks, are these still open? How are they cleaned?

The self-service check-in desks are in operation and are part of our enhanced cleaning regime. However, as with all surfaces we strongly advise you to wash your hands or use hand sanitiser before and after using them.

4. Are you expecting longer queues at security? Should I arrive earlier at the airport?

All passengers are encouraged to arrive at the terminal in line with the check-in opening times for their flight. Please ensure you allow sufficient time to pass through security.  For those that have checked-in online please ensure you adhere to the check-in times of your airline and leave plenty of time to clear the security search area. 

5. How often are the trays cleaned in security? Are there wipes available for me to wipe down my tray?

The trays are part of our enhanced cleaning regime.

6. I have a child with disabilities, does the sunflower scheme still work?

Yes, please approach our colleagues and they will assist you.

7. Will water fountains still be available to fill up our own water bottles? Are these cleaned regularly?

Yes, the water fountains are part of our enhanced cleaning regime. All water fountains are still working.

8. Will you be providing hand sanitiser throughout the terminal?

There are many hand sanitiser stations throughout the customer journey.

9. Are you still providing trolleys? If so, are they cleaned between users?

Yes, trolleys are still available and again are part of our enhanced cleaning regime.

10. What cleaning measures are in place?

We have stepped up our cleaning regime since the pandemic of COVID-19. We have dedicated teams ensuring all the customer touch points are cleaned frequently. Additionally, we have purchased new equipment that is called, fogging. Fogging is a spray that is performed nightly across the terminals and ensures that COVID-19 cannot live on any surfaces for 24 hours. This will be done each night.

11. What shops, bars and restaurants are open?

Most of our shops, bars and restaurants have now reopened. Opening times may vary.

12. Can I bring my own food and drink to the airport as there are limited options?

Customers can bring their own food and drink to the airport however please ensure that it follows the liquid guidelines.  

13. Can I bring hand sanitiser through security?

Hand sanitiser can be taken through security as long as it complies with the liquid restrictions.

14. How are aircraft cleaned in between flights and is the air in the aircraft safe?

Please refer to the airline websites regarding individual cleaning processes.

This video shows how safe air travel is and how air circulation is managed in the cabin. You can read about it in more detail on the Airbus website here.

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