If you are a non-EU resident who is eligible to claim a VAT refund on goods (purchased from a Retail Export Scheme Retailer), permanently taken out of the EU, you must contact Border Force before you check in. A courtesy phone in the check-in area is provided to contact Border Force.
The Border Force Officer will either meet you before you check in or instruct you to check in and deposit your VAT forms in the VAT refund ‘post box’ which is located after security area.
To ensure that Border Force can process your VAT claim, please ensure that:
Your VAT form is fully complete including the customer declaration and signed.
You have indicated your preferred method of repayment. (i.e. bank a/c, credit card) (Birmingham Airport does not operate, a cashback facility).
You have either a prepaid or an envelope with, sufficient postage addressed to the retailer or the commercial refund company.
Do not seal the envelope, if instructed by Border Force to place the claim in the VAT refund box.
The retailers must be part of the Retail Export Scheme (RES).
Forms are issued by RES retailers. No one else may issue a form on behalf of the retailer.
Please click here to visit the HMRC website for more information.