If you are a non EU resident who wishes to claim a VAT Refund on goods permanently taken out of the EU (purchased from a Retail Export Scheme retailer), you must visit International Currency Exchange before going through the security check point. Please visit one of the below locations during opening hours:
- International Currency Exchange opposite check in desks 1-10 landside. Enter via door B from the exterior of the terminal. Open 04:00 to 21:30 daily.
- International Currency Exchange next to Boots landside. Enter via door A from the exterior of the terminal. Open 06:00 to 18:00 daily.
Your forms will be reviewed by International Currency Exchange staff. Please ensure that your forms are fully completed, including the customer declaration.
Please be prepared to provide the original purchase receipts and the purchased items upon request.
The retailer must be part of the Retail Export Scheme (RES).
Forms are issued by the RES retailer. No one else may issue a form on behalf of the retailer.
Tax refunds are processed by HM Revenue & Customs. Please visit the HMRC website for more information.