Special Assistance

Birmingham Airport offers a range of special assistance. This service is not just limited to passengers with reduced mobility and covers a variety of assistance needs. This service is operated by OCS Ltd.

Download this information as a leaflet

How to book assistance

Please pre-book special assistance with your airline or tour operator at least 48 hours before departure or arrival at Birmingham Airport.

You should also tell your airline if you intend to take your own electric mobility aid.

image-specialassistance

OCS Direct Contact Details

The OCS reception desk is located opposite Spar in the terminal building.

Telephone : 0121 767 7878

Email: [email protected]

 

Help Points

When you arrive at the Airport you can be assisted from one of the following Help Points. Any calls made from these points are directed to the OCS reception desk.

 Area

Location

Car Park 5 - Accessible bus service to terminal available

 

Car Park 1 

Next to the disabled parking bays

 Car Park 2

Next to the disabled parking bays 

 Drop and Go Car Park

Next to the disabled parking bays

Birmingham rail interchange 

Next to the Air-Rail link 

Outside the terminal 

Opposite the local area bus stops

Outside the terminal 

Opposite the car park courtesy bus stops

 

Autism Awareness

Passengers travelling with autism should book assistance through their airline or tour operator at least 48 hours before departure or arrival at Birmingham Airport.

When booking assistance through your airline or tour operator, please book DPNA assistance, if there is an option to give further information regarding the assistance you require please type the word Autism. This will then enable OCS to give the appropriate level of help.

We understand that passengers travelling with autism can find the Airport environment a very noisy and scary experience. With this in mind we have produced the booklet below to help our younger autistic passengers familiarise themselves with the journey through the Airport.

This booklet explains the journey through the Airport in words and pictures. The story starts with arriving at the Airport and takes the reader through to coming home. For every part of the story there are tick boxes so that the reader can look out for and tick off various items along the way.

Download PDF here

For the Deaf

There are staff who can use sign language and can be contacted from the OCS reception desk. Induction Loop System - these and mini-loop systems are installed in various locations around the terminal.

 

Security

All our Security Officers are trained to enable them to understand sensitivities regarding disabilities. A private search area is available. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area. Water is available if required.

If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.

 

Travelling with an Electric Mobility Aid

At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. 

You should also tell your airline if you intend to take your own electric mobility aid. The airline will require the make and model of your mobility equipment along with the weight and dimensions. This information is required to make your electric mobility aid safe for travel.

When you arrive at Birmingham Airport for your departure flight, please proceed to the OCS reception desk located on the ground floor. From this point, OCS staff will assess your needs and will ensure that your electric mobility aid is safe for travel.

You can remain in your electric mobility aid right up to the aircraft door. However, OCS may ask you to transfer to one of their wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft for loading in a timely manner. OCS will then board you on your flight.

On arrival at Birmingham Airport you will be met by a member of OCS staff who will collect your electric mobility aid from the aircraft hold. OCS will then assist you through the arrivals process.

If there is a problem with your electric mobility aid on arrival at Birmingham Airport, OCS will provide a courtesy wheelchair.

 

Car Parking for Disabled Passengers

Blue Badge holders are entitled to up to 60 minutes free parking within the Drop and Go car park upon production of their Blue Badge and car parking ticket at the NCP Customer Service Desk which is located in the Meet & Greet cabin. Normal charges apply if the 60 minutes is exceeded.

Disabled parking is also available in Car Parks 1, 2, and 5. Please note that car parking is charged at the normal rates for these car parks.

The Blue Badge scheme does not operate within the Airport site

Car Parking for Disabled Passengers off-site

If you are parking in an off-site car park please check with the car park provider for accessibility.

Click here for AirParks accessibility

 

Public transport

If you are travelling to the Airport on public transport please check with the provider

Mega Bus 

National Express

Virgin Trains

London Midland  

Network West Midlands

 

Assistance Dogs

Birmingham Airport accept registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS help desk if assistance is required.

Find out more about approved routes 

No dogs are allowed in the terminal building unless assistance dogs or travel dogs.

 

Toilet Facilities

Toilets can be found throughout the terminal building and all have disabled facilities.

Changing Places Toilet

We have a dedicated Changing Places Toilet which is located within the Departure Lounge (behind WH Smith Bookshop). If you require access to this room then this must be arranged through OCS at your initial booking.

 

Consulting with local disability groups

As part of our commitment to consult with local disability groups we hold a variety of events throughout the year. Please read more about this in our newsletter

 

Complaints and Compliments

We welcome customer feedback so please follow the link below to give us your comments on the service you have received.

Contact us

You can also contact the Civil Aviation Authority by clicking here

 

CAA Survey

If you would like to give feedback on the service received, please complete a CAA survey

www.surveymoney.com/s/PRMUK

 

Quality Standards

Find out more

Previous Seasons Monitoring Reports 

October 2014 - March 2015 Quality Monitoring Report

April 2015 - September 2015 Quality Monitoring Report

October 2015 - March 2016 Quality Monitoring Report

 

Useful Links