Customer Service Assistant - World Duty Free

As a Customer Service Assistant for World Duty Free you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within our fast paced and dynamic store


Wage: £10.90 p/hr

Hours: 21-35 hours – (Shift Pattern: 3 days on, 3 days off, shift pattern/hours to be discussed at interview)

Key accountabilities:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviors and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

Essential Skills

  • Passionate about providing exceptional service – both personally and in a team
  • Able to understand how role contributes to the success of the business
  • Flexible, adaptable and enjoys working in a team
  • Ability to interact and communicate with a variety of cultures
  • Role model self-motivation, enthusiasm, and professionalism
  • Excellent interpersonal skills – a good ability of spoken English

Desirable Skills

  • Enjoy fast-paced and high turnover retail environments
  • Relevant product knowledge
  • Are committed to your own development
  • Experience of working within a service industry
  • The ability to communicate in more than one language


World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning, encourage your growth, and career development. In addition, as a customer service representative your benefits will include:

  • Company bonus scheme, Free Parking
  • Travel Discounts & Discounts on products for our staff, family, and friends


 To apply for this vacancy, you will:

  • Possess valid photo ID - Undergo a DBS (Disclosure and Barring Service) check (Criminal Records Check)
  • Have proof of your National Insurance Number
  • Recent proof of your address
  • Be able to get to and from the airport at unsociable hours. 
  • Provide a 5-year checkable history


 To apply: Send a CV to [email protected] quoting ‘WDF CSA’

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