Luggage Point - Retail and Service Supervisor

1 x Full time 40 hrs per week and 1 x Part time 24 hrs per week

Salary: To be discussed

An exciting opportunity has arisen for a supervisor position with a proven track record of high-end retail achievements, along with a strong focus on customer service.

Daily tasks include: Retail sales, services such as bag wrap, left luggage, lost property, shipping and luggage weighing.

The position is within the airport and can start as early as 4am and finish as late as 10pm. Candidates must be able to get to and from the airport at those times.

Eligibility:  You will also be required to pass through a range of referencing and vetting checks, including a Criminal Record Check. You must be able to provide a full 5-year checkable work history.

What you will be doing:

  • Responsible for opening and closing the unit
  • Daily cashing up production of end of day reports
  • Dealing with lost property queries via email, phone calls or face to face
  • Retail of travel goods and accessories
  • Bag wrapping
  • Handling left luggage
  • Shipping including providing quotes and parcelling items for courier collection
  • Deal with complaints in a patient and helpful manner
  • Go the 'extra mile' to exceed KPI's

What you need for this position:

  • Live within a 45-minute commute of Birmingham Airport
  • Proven experience in a customer service/sales role
  • 'Tech-savvy' with knowledge of computer systems and databases
  • Patient and comfortable dealing with complaints
  • Excellent communication and interpersonal skills
  • Outstanding organisational and multi-tasking abilities
  • Good physical endurance

What Luggage Point offer their employees:

  • Target driven monthly commission
  • Company pension scheme
  • BUPA Private Healthcare after one year of service
  • Full company training
  • Genuine career progression
  • Staff discount scheme
  • Employee discounts at a number of online/high street outlets
  • Employee assistance program

To apply:

Send a covering letter and cv to [email protected]  

Closing date: 31st October 2021

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