Qatar Airways - Airport Services Supervisor

Qatar Airways - Airport Services Supervisor 

We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in Birmingham as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. 

You will be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. 

Key accountabilities:

  • Facilitate ramp handling in liaison with all airport staff to expedite departures
  • Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
  • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times

For more information and to apply please click here

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