Contact Details

Contact Details

It’s essential to contact your airline directly if you’ve had an experience with a flight that you’d like to report. This includes concerns related to delays or problems with: baggage handling/baggage collection time, disembarkation after landing at Birmingham, check-in, flight cancellations, aircraft embarkation or flight/ground staff. These functions are the responsibility of your airline and its contracted ground handler.

Airline customer feedback details can be found here.


For missing, lost or damaged baggage on arrival into Birmingham, please contact:

Arvin Aviation: / email [email protected] /  phone +44 (0)121 767 7771 

If you are a TUI passenger please click here.

If you are a Jet2 passenger please click here.

If more than 5 days has passed since your arrival all passengers should contact their airline directly. 

For lost luggage FAQs click here.

For missing, lost or damaged baggage on arrival at your destination airport:

Please report this to your airline or ground agent on arrival at the airport. You will receive a reference number and instructions on the process.


For other lost personal items on aircraft or at the airport, please contact:

Luggage Point: +44 (0)330 2230893 (option1) / [email protected] /

You can search for an item using the Luggage Point online search facility:


For assistance with Car Parking bookings for on-site parking, please contact our call centre:

+44 (0)345 0507080 / [email protected]

The Birmingham Airport website contains a host of useful information but if you need to make an enquiry or provide feedback, please click here or call +44 (0)871 222 0072

Book Flights Book Parking