It’s essential to contact your airline directly if you’ve had an experience with a flight that you’d like to report. This includes concerns related to delays or problems with: baggage handling/baggage collection time, disembarkation after landing at Birmingham, check-in, flight cancellations, aircraft embarkation or flight/ground staff. These functions are the responsibility of your airline and its contracted ground handler.
For missing, lost or damaged baggage on arrival into Birmingham, please contact:
For missing, lost or damaged baggage on arrival at your destination airport:
Please report this to your airline or ground agent on arrival at the airport. You will receive a reference number and instructions on the process.
For other lost personal items on aircraft or at the airport, please contact:
For assistance with Car Parking bookings for on-site parking, please contact our call centre:
+44 (0)345 0507080 / [email protected]