Birmingham Airport Assisted Travel Survey Privacy Notice

Birmingham Airport Limited – Privacy Notice

Birmingham Airport is collecting your personal data.  When we collect personal data, we are legally obliged to provide you with certain information, it is called the “Right to be Informed”.  That information is contained in the below Notice.  If any of the information we provide to you is not clear enough, there are contact details for Birmingham Airport’s Data Protection Officer further down this Notice, please do not hesitate to make contact and ask for further information.


  1. Why we need it - the purpose of processing

Due to a requirement under Civil Aviation Authority (CAA) regulations, Birmingham Airport has produced a survey to gather feedback from passengers based on their experiences of the assisted travel service. This collection will be on a voluntary basis and will request passenger opinions.  In order to carry out the survey visitors will be asked to provide an email address. This email address will be used to send a hyperlink to the survey’s online location. Your survey responses are anonymous and will not be linked with your email address.


  1. Why we’re allowed to process your personal information in this way – the legal basis

 To process your personal information, via this survey, the Airport is relying on the following Article 6 condition of the GDPR:

  • Processing is necessary for the legitimate interests of the Data Controller.


  1. Who we will share your personal information with?

Your information will only be shared internally with the ‘Terminal Operations’ team. This will be used to improve service levels and to meet our CAA obligations.


  1. Where will your personal information will be stored or transferred to?

  Your personal information will be stored on the Airport's UK servers.


  1. How long we will keep your personal information:

Your personal data (email address) will be retained for two months and then it will be appropriately disposed of.   Email addresses will be counted monthly to provide a total number of surveys sent out per month.  Once this process of counting the number of surveys has been completed, the email addresses will be securely deleted. 


  1. Your rights

 You are entitled to request the following from Birmingham Airport.  These are called your Data Subject Rights and there is more information on Birmingham Airport’s website about each of these and what they mean to you.  You can find this information by going to

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Rights with regards to automated individual decision making, including profiling


Right to object


The right to object is particularly important if we are processing your information under the conditions of a “public task”, or “legitimate interests”, and you can check that information above in section 2.  This is because these conditions must be based on not overriding your rights and freedoms against our purposes for using your personal information.  If we are using your personal information on these grounds and you wish to object, please contact us on [email protected]

If you have any questions or wish to contact us and ask us to look at your rights at any time, please contact Birmingham Airports Data Protection Officer, Kristie Marshman, on the below details.


Postal Address:

Kristie Marshman

Data Protection Officer

Birmingham Airport Limited

Diamond House

Airport Way


B26 3QJ

Email: [email protected]


  1. If you are unhappy with the way in which we use your personal information

 If you are unhappy with the way in which Birmingham Airport has used your personal information and you have already been in contact with us (on the above details) and feel we did not resolve your issues to your satisfaction, you can contact the Information Commissioner’s Office (The UK’s Data Protection Supervisory Authority), the details are below.  However, the Information Commissioner does prefer that you have contacted Birmingham Airport initially.  


Postal Address:

Information Commissioners Office

Wycliffe House

Water Lane




Email: [email protected]

Telephone number: 0303 123 1113 for local rate calls or 01625 545745 for the national rate


  1. Is your personal data being processed because of a regulatory or contractual requirement?

 Yes – CAA Regulation (CAP 1228).


  1. Are we using automated decision making or profiling with regards to your personal data?



Any further questions about how we use your personal information in regard to the CCTV, that has not been covered in this notice or there is any information above that you do not understand, please contact the Airport on [email protected]. 


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