Information for hosts collecting Ukrainian arrivals

If you are collecting Ukrainian arrivals, please see information below.

Where do I collect the arrivals from?

The Welcome Point is located inside the arrivals hall and is easily identifiable by Ukrainians when they arrive. However it's not in a publicly accessible area of the airport. The Welcome Point is available daily from 08:00 – 23:00.

What is the purpose of the Welcome Point?

  • The purpose of the Welcome Point is to provide any immediate practical support to help arrivals with their onward journey including:
  • Welfare provisions, especially for young children (including nappies and baby milk)
  • Guidance documents and information leaflets welcoming them to the UK
  • Refreshments, with support of on-site retailers including Costa Coffee
  • Availability of phone chargers and Wi-Fi
  • The desk hold a small number of SIM cards for emergency use. SIM cards can be purchased in the on-site WH Smiths but sponsors are advised to approach mobile network providers, most of whom are offering Ukrainians free SIM cards, data and calls to the Ukraine

Car park pick-ups/parking for anyone collecting Ukrainian refugees from Birmingham Airport

For exit out of the Premium Set Down car park in front of the terminal building, please email [email protected] (a minimum of 72 hours prior to your planned arrival at the airport) and confirm the following information:

  • Date of pick up
  • Arrival flight number
  • Original destination
  • Scheduled arrival time
  • Number of vehicles
  • Registration(s) and vehicle model(s)
  • Customer name

This information will enable you to exit the Premium Set Down car park using the intercom at the barrier and speaking to a car park operative who will open this.

We ask that you read our privacy notice which explains your legal rights and how we will use your personal data. 

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