Special Assistance

How do I arrange assistance at Birmingham Airport?

Please pre-book special assistance with your airline or tour operator at least 48 hours before departure or arrival at Birmingham Airport. You should also tell your airline if you intend to take your own electric mobility aid.

 

Where are the Help Points at the Airport?

When you arrive at the Airport you can be assisted from one of the following Help Points. Any calls made from these points are directed to the OCS reception desk.

 Area

Location

Car Park 5 - Accessible bus service to terminal available

 Next to the disabled parking bays

Car Park 1 

Next to the disabled parking bays

 Car Park 2

Next to the disabled parking bays 

 Drop and Go Car Park

Next to the disabled parking bays

Birmingham rail interchange 

Next to the Air-Rail link 

Outside the terminal 

Opposite the local area bus stops

Outside the terminal 

Opposite the car park courtesy bus stops

 

What facilities are there for deaf passengers?

There are staff who can use sign language and can be contacted from the OCS reception desk. Induction loop systems and mini-loop systems are installed in various locations around the terminal.

 

What toilet facilities are there at Birmingham Airport?

Toilets can be found throughout the terminal building and all have disabled facilities. We also have a dedicated Changing Places Toilet which is located within the Departure Lounge (behind WH Smith Bookshop). If you require access to this room then this must be arranged through OCS at your initial booking.

 

What facilities are there for passengers who require special assistance, when passing through Security?

Our Security Officers are trained in equality and diversity to enable them to understand sensitivities regarding disabilities. A private search area is available. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area. Water is available if required.

If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.

 

Can I travel through the Airport with an Electronic Mobility Aid?

At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

You should also tell your airline if you intend to take your own electric mobility. The airline will require the make and model of your mobility equipment along with the weight and dimensions. This information is required to make your electric mobility aid safe for travel.

When you arrive at Birmingham Airport for your departure flight, please proceed to the OCS reception desk located on the ground floor. From this point, OCS staff will assess your needs and will ensure that your electric mobility aid is safe for travel.

You can remain in your electric mobility aid right up to the aircraft door. However, OCS may ask you to transfer to one of their wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft for loading in a timely manner. OCS will then board you on your flight.

On arrival at Birmingham Airport you will be met by a member of OCS staff who will collect your electric mobility aid from the aircraft hold. OCS will then assist you through the arrivals process.

If there is a problem with your electric mobility aid on arrival at Birmingham Airport, OCS will provide a courtesy wheelchair.

 

What car parking is available for disabled passengers?

Blue Badge holders are entitled to up to 60 minutes free parking within the Drop and Go car park upon production of their Blue Badge and car parking ticket at the NCP Customer Service Desk which is located in the Meet & Greet cabin. Normal charges apply if the 60 minutes is exceeded.

Disabled parking is also available in Car Parks 1, 2, and 5. To allow you to take your blue badge abroad with you when you travel, you will need to produce your Blue Badge and car parking ticket at the NCP Customer Service Desk which is located in the Meet & Greet cabin. Please note that car parking is charged at the normal rates for these car parks.  

The Blue Badge scheme does not operate within the Airport site

Car Parking for Disabled Passengers off-site

If you are parking in an off-site car park please check with the car park provider for accessibility.

Click here for AirParks accessibility

 

Are Assistance Dogs allowed in the terminal?

Birmingham Airport accept registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS help desk if assistance is required.

Find out more about approved routes 

No dogs are allowed in the terminal building unless assistance dogs or travel dogs.

 

How can I contact OCS directly?

The OCS reception desk is located opposite Spar in the terminal building.

Telephone : 0121 767 7878

Email: [email protected]

 

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