Important Updates

Primera Air flights cease

Birmingham Airport is extremely disappointed that Primera Air has ceased flying.

Primera Air is not covered by the UK Civil Aviation Authority’s ATOL protection scheme as the airline is not registered in the UK.

Passengers who have booked a forthcoming flight with Primera Air or who have currently flown should visit the CAA website for advice on travel and refunds: https://tinyurl.com/y7l2qwc7

Car Parking

If you’ve got a booking at one of our car parks and were planning to fly with Primera airlines in the coming days and weeks, either to or from your destination, you may want to cancel or amend your booking. We’re currently dealing with a large number of customers who are travelling in the next few days, so please follow the below advice regarding cancelling or amending your booking to get the quickest response.

1. Please check your booking details.

2. Flexible bookings
If you pre-booked parking on a Flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. Please cancel or amend once you’ve logged into your booking.

If your Flexible booking is due to start within the next 4 hours, please contact NCP via the online web chat service to discuss how we can help. You can also check out the NCP Help Centre for more information on how to cancel or amend your booking.

3. Non-flexible bookings
If you pre-booked parking on a Non-flexible product, please get in touch with NCP as follows

Are you due to leave within 7 days, or booked at a car park not operated by NCP and due to leave within 48 hours?
Please contact one of the Webchat agents to let us know

Are you due to leave in more than 7 days time, or 48 hours if booked at a car park not operated by NCP?

Please EMAIL us at [email protected] with the subject line ‘Primera’. Please include your parking booking details (booking number, and name booked under) along with the Primera flight number you had booked.