Please note that Lounge, Express Lane and Premium Fast Track made on our website are not able to be refunded or cancelled. We have, however, agreed with our Lounge partners, Swissport (operators of Aspire Lounge) and No1 Lounges (operators of No1 Lounge and Clubrooms), that they will continue to accept amendments to bookings.
In addition, customers can receive a credit voucher for the value of their existing booking, to be used at a later stage if their flight or trip are cancelled by the airline or tour operator, or if they decide not to travel due to fears over the virus. Please email [email protected] with your booking reference number and contact details to arrange this. We will get back in touch with you as soon as possible.
Please avoid calling or emailing to follow up on your voucher. The NCP team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting their response time. They will get back to all customers in due course and ask you to bear with them as they are prioritising those whose immediate travel plans have been impacted.
Thank you for your patience and understanding at this challenging time.