Aspire Lounge and No1 Lounge are open.
We have stopped taking new bookings for our express lane queue service as this is fully subscribed for the foreseeable future. We will continue to review bookings and, as customer volumes stabilise, we will look to reopen the option to book this service. All existing express lane bookings will be honoured.
Cancellations/refunds for bookings
Please note that Lounge, Express Lane and Premium Fast Track made on our website are not able to be refunded or cancelled. We have, however, agreed with our Lounge partners, Swissport (operators of Aspire Lounge) and No1 Lounges (operators of No1 Lounge and Clubrooms), that they will continue to accept amendments to bookings relating to the COVID-19 global pandemic.
In addition, customers can receive a credit voucher for the value of their existing booking, to be used at a later stage if their flight or trip are cancelled by the airline or tour operator, or if they decide not to travel due to fears over the virus. Please email [email protected] with your booking reference number and contact details to arrange this. We will get back in touch with you as soon as possible.