• Leading leisure airline and UK’s largest tour operator mark the milestone with celebration at Birmingham Airport
  • Kalsey Jenkins from Bargoed in South Wales was named ten millionth customer to travel from Birmingham Airport with the award-winning companies and was gifted a free family holiday at check-in
  • Other customers also received a VIP Customer Experience at check-in, with a red-carpet welcome

22nd May 2024: and Jet2holidays celebrated a major milestone today (Wednesday 22nd May), as the leading leisure airline and UK’s largest tour operator welcomed their ten millionth customer from Birmingham Airport.

Kalsey Jenkins, from Bargoed in South Wales, was travelling with her partner and two children for a holiday to Larnaca when she was surprised at check-in by’s award-winning team and named as the ten millionth customer to travel with and Jet2holidays from Birmingham Airport.

To mark the occasion, Kalsey was gifted a free Jet2holiday for two adults and two children to the THB Tropical Island in Lanzarote. With the family travelling to Cyprus to celebrate Kalsey’s sister’s wedding, this made the trip even more special.

Other customers travelling from Birmingham Airport today were also given the type of VIP customer experience that has resulted in and Jet2holidays winning multiple awards. This included a red-carpet welcome and greeting, as well as celebrations to help get them into the holiday spirit.

Since their inaugural flight from Birmingham Airport to Malaga in March 2017, and Jet2holidays have experienced substantial growth and success. The companies now operate to a total of 65 sun, city and ski destinations across Europe, the Mediterranean and Canary Islands from Birmingham Airport, and this summer represents their biggest ever programme to operate from the base.

As well as booking and travelling on award-winning flights and ATOL protected package holidays, customers can experience and enjoy a VIP customer service which has seen and Jet2holidays continually grow its business whilst repeatedly winning high-profile accolades. These include Which? Travel Brand of the Year, Which? Recommended Provider status and being recognised as the Best Airline and Best Tour Operator according to the Institute of Customer Service.

Kalsey, who is and Jet2holidays’ ten millionth customer to travel from Birmingham Airport, said: “I am over the moon to be the ten millionth customer to travel with and Jet2holidays from Birmingham Airport. It was a fantastic surprise when I checked-in at the airport this morning and was given a free family holiday. It really is unbelievable, and it has got my holiday off to a brilliant start. I cannot wait to travel again with and Jet2holidays on my free trip to Lanzarote!”

Commenting on today’s milestone, Steve Heapy CEO of and Jet2holidays, added: “We are delighted to have flown so many happy customers on our award-winning flights and holidays from Birmingham Airport and for our ten millionth customer to be travelling with us today. It is fantastic to have reached this important milestone and to be celebrating this with a special customer experience at check-in.

“Since we first launched, we have experienced substantial growth and this is all down to the support and loyalty of our customers, as well as our fantastic colleagues. We would like to take this opportunity to say thank you to everyone who has contributed to our success over the years. As well as marking this milestone today, we are very much looking towards the future, and flying our valued customers on their well-deserved holidays. We look forward to taking many more millions of holidaymakers on our award-winning flights and, of course, welcoming Kalsey and her family onboard again in the very near future.”

Tom Screen, Aviation Director of Birmingham Airport said: “It was a great to see and share in and Jet2holidays’ ten millionth customer travelling through Birmingham Airport today, what a fabulous milestone. 

“This incredible figure is testament to the customer service, choice and price that and Jet2holidays, offers its customers, often resulting in repeat travelling customers. With a choice of 52 routes direct from Birmingham Airport, across 15 countries, with flight only or ATOL protected package holidays customers really can find their holiday of choice.

“We again congratulate and Jet2holidays on this milestone and look forward to many more years of partnership.”


For further information and to book visit or   


Independent travel agents can visit:

Renew or change your cookie consent
Cookie settings
Book Flights Book Parking Order Currency Book Taxi