Following the World Health Organization (WHO) labelling the coronavirus outbreak as a pandemic, we removed all non-flexible products from our Birmingham Airport Parking selection on 12th March 2020.
With uncertainty around travel planning at a peak, Birmingham Airport, in association with leading parking operator NCP, is pleased to announce that customers booking parking at any of our six car parks from 12th March 2020 will be able to amend or cancel their booking up to 2 hours before arrival without incurring any penalty fees or service charges. In these challenging times, customers have one less thing to worry about and will now have peace of mind knowing they can amend or cancel a parking booking and receive a no-quibble refund up to 2 hours before arrival.
Customers who made non-flexible bookings, for example Saver products, before 12th March 2020 can apply for a promo code to the value of their existing booking, to be used at a later stage if their flight or trip are cancelled by the airline or tour operator, or if they decide not to travel due to fears over the virus. The promo code will be valid for 12 months from the date of issue. Please email [email protected] with your booking reference number and contact details to request your promo code. We will get back in touch with you as soon as possible.
Please avoid calling or emailing to follow up on your code unless you are due to travel in the next 72 hours. The NCP team is dealing with every customer enquiry as quickly as possible but are experiencing unprecedented levels of contact at the moment which is impacting their response time. They will get back to all customers in due course and ask you to bear with them as they are prioritising those whose immediate travel plans have been impacted. Thank you for your patience and understanding at this time.