Retail and catering
Opening hours have not been confirmed for all retail and catering units and may change daily.
- Aspire Lounge
- Factory Bar
- JD Sport
- Kurt Geiger
- Luggage Point
- The Watch Collection
- World Duty Free
- Victoria’s Secret
- Sunglass Hut
We also encourage travellers to use pre-book methods and contactless payments wherever possible.
Private Hire and Taxi
Arrow Cars are open.
Most of our car hire operators continue to operate, albeit on reduced hours, from the cabins in Car Park 4.
All of our on-site hotels are now open and taking bookings.
Cancellations/refunds for bookings
Please note that Lounge, Express Lane and Premium Fast Track made on our website are not able to be refunded or cancelled. We have, however, agreed with our Lounge partners, Swissport (operators of Aspire Lounge) and No1 Lounges (operators of No1 Lounge and Clubrooms), that they will continue to accept amendments to bookings relating to the COVID-19 global pandemic.
In addition, customers can receive a credit voucher for the value of their existing booking, to be used at a later stage if their flight or trip are cancelled by the airline or tour operator, or if they decide not to travel due to fears over the virus. Please email [email protected] with your booking reference number and contact details to arrange this. We will get back in touch with you as soon as possible.