We understand that our customers may be interested in the measures we have put in place to look after our colleagues and customers. Protecting our passengers is always our main priority and we would like to reassure you that we have implemented a number of health and safety measures to ensure your journey through the airport is as safe as possible.
Watch the video to learn more about some of the measures we have implemented and how these will affect your journey through the terminal, or read in more detail below...
Our on-site teams have implemented an enhanced cleaning regime including the use of the most advanced disinfectant spraying method. Our teams are paying particular attention to disinfecting surfaces, door handles, security trays and any areas deemed to be regular ‘touchpoints’.
All our airport colleagues will be wearing face coverings in the terminal building. Face coverings are now mandatory for all customers aged three or older in the security search area, in Immigration, in the Baggage Hall and on airport buses, although certain exceptions apply (please speak to a member of our team). Please come prepared with your own face covering. Although it is not compulsory, it is also advised that you wear your face covering at all times within the terminal.
Please use the signage and floor stickers we have in place in the terminal to help you maintain social distancing.
Individual sanitiser units have been installed throughout the customer journey, in addition to dedicated sanitiser stations at each terminal door entrance, and prior to our security and immigration screening areas.
Perspex shields are in place to reduce the risk of face-to-face contact for both our customers and airport colleagues.
Thermal imaging is being trialled currently, with a view to implementing on the 1st July 2020. Cameras will carry out temperature checks before access is granted in to the terminal building. We also recommend that only customers travelling enter the terminal, unless assistance is required. Please do not visit the airport if you are experiencing COVID-19 symptoms or have a high temperature.
We are asking all customers to prepare for their journey through the airport in advance. Therefore, please check-in online with your airline where possible, and print your boarding card or download it to your mobile device. Pre-book any services such as your car parking, express lane and lounges in advance and make use of relevant apps to pre-order food or shopping. When at the airport, please make use of contactless payments wherever possible.
We ask all passengers to continue to adhere to the government advice as best as they can whilst visiting our airport.