What Are We Doing

We understand that our customers may be interested in the measures we have put in place to look after our colleagues and customers. Protecting our passengers is always our main priority and we would like to reassure you that we have implemented a number of health and safety measures to ensure your journey through the airport is as safe as possible. 

On site safety 

Customer and employee safety has been the foremost priority throughout the pandemic and this will not change.

Passengers and staff are required to wear a face covering in the terminal and on airport buses. Therefore, it is mandatory to wear face coverings at check-in, when going through security, in the departures lounge, at the gate to board your aircraft, onboard your aircraft, on all airport buses, during the arrivals process – including immigration, baggage reclaim and on our car park buses. 

  • Children/people with disabilities including hidden disabilities may be exempt. Please see here for more details.
  • In all other indoor spaces, the airport strongly recommends the wearing of face coverings. 

It is mandatory on many airlines to wear a face covering, so passengers are advised to check this with their carrier before flying. 

Social distancing will be encouraged where possible, but the airport recognises that as the airport becomes busier this will be more challenging, hence the continuation of mandatory face coverings in many indoor airport spaces. 

Enhanced cleaning protocols and advice on hand hygiene will remain in place, with sanitiser stations located throughout the airport. 

Thank you and we can’t wait to welcome you back to Birmingham Airport soon!

Birmingham Airport has achieved the Airport Health Accreditation for its commitment to health and hygiene best practise from the Airports Council International (ACI). The accreditation recognises the effort to protect all users of the airport from health risks, such as Covid-19. We hope this will help to reassure our customers that the airport’s facilities remain safe and that precautions are being taken to reduce any risk to health.

ACI Accreditation

The Council said that after reviewing the evidence presented through its evaluation process, Birmingham Airport’s measures aligned with industry best practise and it has shown that it is providing a safe airport experience for all travellers.

Watch the video to learn more about some of the measures we have implemented and how these will affect your journey through the terminal, or read in more detail below...

Cleaning

Our on-site teams have implemented an enhanced cleaning regime including the use of the most advanced disinfectant spraying method. Our teams are paying particular attention to disinfecting surfaces, door handles, security trays and any areas deemed to be regular ‘touchpoints’.

Face coverings

Please come prepared with your own face covering. 

  • Face coverings are used to cover the mouth and nose whilst allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head, acceptable alternatives are face masks.
  • Face coverings should fit snugly but comfortably against the side of the face and be secured with ties or ear loops. They should include multiple layers of fabric and allow for breathing without restriction.
  • In relation to security requirements, face coverings should be removable at the request of the officer, for the purpose of visual security checks. Face coverings should be made using non-metallic materials.
  • Face coverings should never be left unattended, placed in search trays, or disposed of incorrectly. We encourage passengers to bring spare face coverings for longer journeys and plastic bags to store used face coverings. 

Hand sanitising

Individual sanitiser units have been installed throughout the customer journey, in addition to dedicated sanitiser stations at each terminal door entrance, and prior to our security and immigration screening areas.

Shields

Perspex shields are in place to reduce the risk of face-to-face contact for both our customers and airport colleagues.

Contactless experience

We are asking all customers to prepare for their journey through the airport in advance. Therefore, please check-in online with your airline where possible, and print your boarding card or download it to your mobile device. Pre-book any services such as your car parking, express lane and lounges in advance and make use of relevant apps to pre-order food or shopping. When at the airport, please make use of contactless payments wherever possible. 

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