Birmingham Airport launches a new flight update service for departing passengers via Facebook messenger.

Birmingham Airport launches a new flight update service for departing passengers via Facebook messenger.

Birmingham Airport has further improved its customer service for passengers by adding Flight Smart to Facebook messenger.  Due to the success of Flight Smart, the flight up-date service via twitter which was launched back in Summer 2017, Birmingham Airport has invested in extending this service to the Facebook platform and passengers can now use Facebook messenger to access flight updates too.

Passengers can send their flight number to the Flight smart messenger page and instantly receive live flight updates direct to their mobile & tablet devices.  Facebook messenger also allows access to more rich content, so passengers can access maps and directions, information about restaurants and bars on site and contact details, enabling passengers to plan ahead of their trip.

Jo Lloyd, Business Development Director said: “In this digital age we live by our mobiles, so to be able to see where to check in, what gate to use and which restaurant to choose from, all from your phone or tablet, takes the stress out of travelling.  The twitter Flight Smart has been heavily used by our passengers since its inauguration, but we were conscious that not everyone uses twitter, with the addition of Facebook messenger Flight Smart all passengers can have up to date information on their journey at their fingertips.”

Paul Brugger, C.E.O of TIC said: “Birmingham Airport has been running BizTweet under the Flight Smart brand for eighteen months, due to its phenomenal success they will be launching our complementary Facebook Messenger service. At a touch of a button the airport will be able to provide even more passengers with real-time, high personalised operational and customer service messages directly to passengers via these two platforms.”

To use the new Flight Smart for Facebook messenger passengers simply type @flybhx into the search tab on the Facebook app or Birmingham Airport facebook page. On the day of travel or if you are flying out in the next 12 hours, find your flight number which can be found on your boarding pass. Click on the messenger icon on the page and inbox your flight number on Facebook messenger to receive live flight updates and to navigate through the menu for anything else you need to know about your journey. This service helps passengers get constant flight updates right up until departure also allowing family and friends to track your flight.

Flight Smart was developed by working with Cork based technology company, TIC for Facebook Messenger.

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