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Airline customer feedback
Airline customer feedback details can be found here. Our aim is to put you in touch with those best placed to reply to your questions/feedback in a timely manner. With this in mind it is important to contact your airline directly regarding flight delays/cancellations or comments regarding:
Baggage handling/collection time
Disembarkation after landing
Aircraft embarkation
Check-in or flight/ground staff
Your airline and their appointed handling agent deliver these services to customers and value your feedback.
Legal
We have a legal requirement to provide you with our Customer Correspondence privacy policy. Please refer to the Customer Correspondence and Refunds privacy notice, which can be found on our Privacy Notices page here.