Luggage, baggage & lost property FAQs

Baggage allowance is set by your airline. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Yes, our business partner Luggage Point offer this service. Full details can be found on our Luggage Point page.

We are sorry that you encountered a delay in receiving your baggage upon arrival at Birmingham Airport recently. We understand how frustrating this can be after a journey.

All airlines employ ground handling agents to care for the safe and smooth transportation of passengers and their bags. Birmingham Airport works closely with the airline community and their partners to ensure that we deliver the best possible service to passengers and we meet regularly to review performance standards. On occasions service standards are not met and we apologise if this happened to you.

Should you wish to contact the airlines or their handling agent directly to provide feedback please see their contact details in our Airline Directory.

To raise a question/comment, complaint or provide a compliment please visit our contact page or use the chatbot.

Skateboards are permitted through Security in hand luggage, but you will need to check with your airline for any restrictions they have in place. These items are not permitted to be used whilst in the Airport.

Due to the lithium batteries in segways or hoverboards, most airlines do not permit the carriage of these either in hand luggage or checked in luggage - please check with your airline or travel operator regarding their restrictions on travelling with these items.

Please note, due to the danger of possible ignition - these items are not permitted to be held by Luggage Point, the lost property facility.

The Airport is open 24 hours, 365 days a year. Selected retail and catering units are also open 24/7, while others will remain open only when flights are arriving or departing.

Birmingham Airport operates a single terminal for all arriving and departing flights.

Generally, check-in for long haul flights (flights between 6-12 hours) will open approximately 4 hours before departure. For short haul services (flights between less than 6 hours), desks will normally open at around 2 to 3 hours before departure. Please check with your airline directly if you wish to confirm precise check-in opening times. Travellers must ensure they allow ample time for the check-in, security and boarding process and keep a close eye on flight information screens throughout the airport for flight updates and boarding times.

Airline check-in desk closure times vary. Please check with your airline directly if you wish to find out specific times:

You can find contact details in our Airline Directory.

Check-inCheck-in desks are subject to change so it is not practical to advise them in advance.  Sign posts outside the terminal building direct passengers to check-in via Zones A, B, C or D depending on your airline. Check-in desk numbers are displayed on the information screens within the building too. All check in desks are located on the ground floor.

There are also several automated check-in kiosks available. If you’ve checked in online and have a boarding pass, all you need to do is drop your hold bag off (if you have one) at the relevant airline check-in 'bag-drop' area.

If you have oversize or extra luggage that you haven’t already paid for online, you can present these to the airline agent at the check-in desk for assistance.

The identification required will differ according to your airline and destination. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

The requirements for travel will vary from airline to airline, therefore please contact your carrier directly to find out what documentation is required to travel. 

Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Most airlines offer this service; please contact your airline directly for further information. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Many airlines offer this service and for those that do, kiosks are located on the ground and first floors of the terminal.

No, as long as you have your boarding card to hand for inspection at airport Security. This can be an electronic or printed version. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.

Not all airlines have ticket desks at the airport, however their handling agents do have desks to assist customers. Airline and handling agent desks are located on the ground floor of the check-in halls.

Airline handling agents can be found our Airline Directory.

The departure lounge is located immediately after the security check point. Both are located on the first floor, a short distance from all check-in desks. Please ensure that you allow ample time for both the security and boarding process. In addition, keep a close eye on the information screens throughout the airport for flight updates and boarding times.

Baggage allowance and sizing limits vary from airline to airline. Ideally oversized and extra luggage should be booked (and any appropriate fees paid) directly with the airline before arriving at the airport.

Alternatively, please present the items to the airlines check-in agent at the time of check-in, who will be able to assist.

No, as long as you have your boarding card to hand for inspection at airport Security. This can be an electronic or printed version. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.  Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Surfboards can be taken in hold baggage as long as they are pre-booked with your airline.

As a guide most airlines will accept a maximum bag size of 56 cm x 45 cm x 25 cm. However it is recommended that you check directly as some carriers will be more restrictive. Hand baggage weight allowances vary significantly, so again it is important to check with your airline directly.

Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

This will vary from airline to airline, please contact your airline directly for further information. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

This will vary from airline to airline, please contact your airline directly for further information. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Yes, however weight allowances may vary from airline to airline, please contact your airline directly for further information. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

You can find an overview of items permitted in hand luggage here.

Please also check with your airline as they may have their own restrictions in place.  Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

No, as long as you have your boarding card to hand for inspection at airport Security. This can be an electronic or printed version. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.  Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

You are allowed to take ski boots in hand baggage.  If you are wearing your boots they will need to be removed and scanned at the x-ray point.

If you take ski boots in hand baggage they must not exceed the weight restriction for hand baggage from your Airline.  Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

Sporting equipment including skis and snowboards are not permitted in hand baggage but can be checked into the hold.

For missing, lost or damaged baggage on arrival into Birmingham, please contact your airline directly.

Should you believe that items have gone missing, in the first instance please contact your airline directly. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

If you strongly suspect that items have been taken, you may wish to report missing items to the Police.

We are sorry that you encountered a delay in receiving your baggage upon arrival at Birmingham Airport recently. We understand how frustrating this can be after a journey.

All airlines employ ground handling agents to care for the safe and smooth transportation of passengers and their bags.

Birmingham Airport works closely with the airline community and their partners to ensure that we deliver the best possible service to passengers and we meet regularly to review performance standards. On occasions service standards are not met and we apologise if this happened to you.

With regard to car parking charges, the Premium Set Down car park is specifically designated for dropping off passengers. If you parked here when picking up passengers and were longer than anticipated please be aware that we do not offer refunds.

Car Park 1 is well located for collecting passengers and the tariffs are considerably cheaper. Further details can be found here. Should you wish to contact the airlines or their handling agent directly to provide feedback please see contact details here.

Should you believe that items have gone missing, in the first instance please contact your airline directly. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

If you strongly suspect that items have been taken, you may wish to report missing items to the Police.

For any items left on the plane please contact Luggage-Point.

Luggage-Point is committed to reuniting passengers with lost items. If you have lost something, you can search our lost property database in real-time at www.airport-lostproperty.com.

Or you can call them on 0330 223 0893

If we find your item(s), you will need to provide identification in the form of a passport or photographic driving license and a repatriation fee will apply. All lost property will be tagged, dated and held for a period of three calendar months. Please note that a retrieval fee is charged. Shipping of identified items can be arranged, subject to any applicable shipping costs.

Luggage-Point handles lost property for all airlines operating from Birmingham, except for United, PIA, easyJet and Turkish Airlines. For these airlines you must contact them directly. Contact details of all the airlines that operate at Birmingham Airport can be found in our Airline Directory.

For any items lost at the airport please contact Luggage-Point.

Luggage-Point is committed to reuniting passengers with lost items. If you have lost something, you can search our lost property database in real-time at www.airport-lostproperty.com.

Or you can call them on 0330 223 0893

If we find your item(s), you will need to provide identification in the form of a passport or photographic driving license and a repatriation fee will apply. All lost property will be tagged, dated and held for a period of three calendar months. Please note that a retrieval fee is charged. Shipping of identified items can be arranged, subject to any applicable shipping costs.

PLEASE NOTE THAT ITEMS OF LUGGAGE LOST OR DELAYED BY YOUR AIRLINE ARE NOT HANDLED BY LUGGAGE-POINT.  ENQUIRIES OF THIS NATURE SHOULD BE DIRECTED TO ARVIN AVIATION - SEE HERE FOR DETAILS UNDER LOST BAGGAGE.