Chat with us
Connect with us from 9am to 5pm via the chat icon (bottom right).
After hours? Please complete the form below, and we'll follow up promptly or you can request a call back.
Customer Help
Arrange a free call back from our team using the form below, alternatively you can call us on:
Tel: +44 (0)871 222 0072
Calls will cost 13p per minute, plus your call provider's access charge.
Other key contacts
For missing, delayed, lost or damaged baggage on arrival into Birmingham Airport, please contact:
Airlines | Contact details |
|---|---|
All other airlines not listed below. | Email: [email protected] Phone: +44 (0) 121 368 3995 |
Air France & KLM passengers | Phone: +44 (0)121 767 8660 |
TUI passengers | TUI luggage info page. |
Jet2.com and Jet2holidays passengers | Phone: +44 (0)121 767 1578 Jet2.com FAQs. |
If more than 5 days has passed since your arrival all passengers should contact their airline directly.
For lost luggage FAQs click here.
For missing, lost or damaged baggage on arrival at your destination airport:
Please report this to your airline or ground agent on arrival at the airport. You will receive a reference number and instructions on the process.
For assistance with Car Parking bookings for our on-site parking, please contact our call centre on:
Phone: +44 (0)345 0507080 or
Email: [email protected]
It’s essential to contact your airline directly if you’ve had an experience with a flight that you’d like to report. This includes concerns related to:
Delays
Baggage delivery time
Baggage handling
Disembarkation after landing at Birmingham
Check-in
Flight cancellations
Aircraft embarkation
Flight or ground staff service
These functions are the responsibility of your airline and its contracted ground handler.
Airline contact details can be found here.
For all other feedback, please use the form below.