Upon arrival to the airport, if you require assistance getting to the terminal building, please use our Assisted Travel Help Points where our Assisted Travel Team can meet you at your point of arrival - please see below for our Assisted Travel Help Point locations:
Area | Location |
|---|---|
Premium Set Down Car Park | Near the disabled parking bays |
Car park 1 | Ground Floor - near disabled parking bays |
Car park 2 & 3 | Ground Floor - near disabled parking bays |
Car park 4 | Accessible bus service to the terminal available. |
Car park 5 | Accessible bus service to the terminal available. |
Drop Off Car Park | Near to entry / exit barriers |
Birmingham International Railway Station | First floor, next to Air-Rail link entrance |
Outside the terminal | Between Entrance at Zone A and the Arrivals door |
Inside the terminal | Zone A check-in |
Once you're at a Help Point, please press the button on the intercom system which will connect you directly to our Assisted Travel Host team based on the ground floor of the terminal in the Assisted Travel Reception Area.
We can provide assistance from any of the locations above.
If you are staying at one of the on-site hotels, then please inform the hotel staff to contact us directly on 0121 767 7878 and we can arrange for you to be collected from your hotel.
Please be advised that if you wish to be collected from one of the Help Point locations there is a maximum wait time of 30 minutes.
If you do not require assistance at this point, please go to the Assisted Travel Reception Area located in the concourse area between Costa and SPAR on the ground floor of the terminal building. If you require assistance with check-in, please visit our Assisted Travel Reception Area first where a member of the Assisted Travel team will be able to assist with this.
For passengers with hidden disabilities who would like to independently travel through the airport and require/ be wearing a Sunflower Lanyard for access to the Assisted Travel lane through security, please ensure you visit the Assisted Travel Reception Area to check-in with the Assisted Travel team where you will be issued with a tag for access to the Assisted Travel lane. For more information about travelling with hidden disabilities, you can find out more on
From the Car Parks and Car Hire at the airport to the Assisted Travel Help Desk before security
From | To | Distance | Time |
|---|---|---|---|
Premium Set Down | Assisted Travel Reception Area before security | 155m | 3 minutes |
Car Park 1 | Assisted Travel Reception Area before security | 270m | 4 minutes |
Car Park 2 | Assisted Travel Reception Area before security | 270m | 4 minutes |
Car Park 3 | Assisted Travel Reception Area before security | 300m | 5 minutes |
Car Park 5 | Assisted Travel Reception Area before security | 830m | 13 minutes |
Free Drop & Go | Assisted Travel Reception Area before security | 570m | 9 minutes |
Car Hire Village | Assisted Travel Reception Area before security | 435m | 7 minutes |
From the bus stops outside of the terminal and Birmingham International Railway to the Assisted Travel Help Desk before security
From | To | Distance | Time |
|---|---|---|---|
Bus stop A-L/ Birmingham International Railway Station ( Via Air Rail Link) | Assisted Travel Reception Area before security | 85-200m | 2-3 minutes |
From the hotels around the airport to the Assisted Travel Help Desk before security
From | To | Distance | Time |
|---|---|---|---|
Ibis & Ibis Budget | Assisted Travel Reception Area before security | 320m | 5 minutes |
Novotel | Assisted Travel Reception Area before security | 235m | 4 minutes |
Hilton Garden Inn | Assisted Travel Reception Area before security | 370m | 6 minutes |
From the Assisted Travel Help Desk before security to the check-in zones in the main terminal
From | To | Distance | Time |
|---|---|---|---|
Assisted Travel Help Desk before security | Check-in Zone A | 115m | 2 minutes |
Assisted Travel Help Desk before security | Check-in Zone B | 75m | 1 minutes |
Assisted Travel Help Desk before security | Check-in Zone C | 135m | 2 minutes |
Assisted Travel Help Desk before security | Check-in Zone D | 190m | 3 minutes |
From the New Security Screening Area (Passenger Search Area) to the Assisted Travel waiting areas within the departure lounge
From | To | Distance | Time |
|---|---|---|---|
Passenger Search Area | Assisted Travel Seating Area North Main Departure Lounge | 330m | 5 minutes |
Passenger Search Area | Assisted Travel Seating Area South Departure Lounge (Gates 1 - 20) | 485m | 8 minutes |
From the departure lounge Assisted Travel waiting areas to various facilities in the main departure lounge
From | To | Distance | Time |
|---|---|---|---|
Main departure lounge | Changing Places Toilet | 55m | 1 minutes |
Main departure lounge | Nearest Accessible Toilet | 55m | 1 minutes |
Main departure lounge | Play Area on International Pier | 70m | 1 minutes |
Main departure lounge | Sunflower Room | 175m | 3 minutes |
South Departure Lounge | Nearest Accessible Toilet | 45m | 1 minutes |
South Departure Lounge | Play Area near Gates 1-20 | 70m | 1 minutes |
From the Assisted Travel waiting area in the Main Departure Lounge
From | To | Distance | Time |
|---|---|---|---|
Assisted Travel Reception Area North Main Departure Lounge | Boarding Gates 1 - 59 | 85-330m | 2-5 minutes |
From the Assisted Travel waiting area in the South Departure Lounge
From | To | Distance | Time |
|---|---|---|---|
Assisted Travel Reception Area South Departure Lounge (Gates 1 - 20) | Boarding Gates 1 – 16 | 55-145m | 1-2 minutes |
Useful information
