Upon arrival to the airport, if you require assistance getting to the terminal building, please use our Assisted Travel Help Points where our Assisted Travel Team can meet you at your point of arrival - please see below for our Assisted Travel Help Point locations:
Area | Location |
|---|---|
Premium Set Down Car Park | Near the disabled parking bays |
Car park 1 | Ground Floor - near disabled parking bays |
Car park 2 & 3 | Ground Floor - near disabled parking bays |
Car park 4 | Accessible bus service to the terminal available. |
Car park 5 | Accessible bus service to the terminal available. |
Drop Off Car Park | Near to entry / exit barriers |
Birmingham International Railway Station | First floor, next to Air-Rail link entrance |
Outside the terminal | Between Entrance at Zone A and the Arrivals door |
Inside the terminal | Zone A check-in |
Once you're at a Help Point, please press the button on the intercom system which will connect you directly to our Assisted Travel Host team based on the ground floor of the terminal in the Assisted Travel Reception Area.
We can provide assistance from any of the locations above.
If you are staying at one of the on-site hotels, then please inform the hotel staff to contact us directly on 0121 767 7878 and we can arrange for you to be collected from your hotel.
Please be advised that if you wish to be collected from one of the Help Point locations there is a maximum wait time of 30 minutes.
If you do not require assistance at this point, please go to the Assisted Travel Reception Area located in the concourse area between Costa and SPAR on the ground floor of the terminal building. If you require assistance with check-in, please visit our Assisted Travel Reception Area first where a member of the Assisted Travel team will be able to assist with this.
For passengers with hidden disabilities who would like to independently travel through the airport and require/ be wearing a Sunflower Lanyard for access to the Assisted Travel lane through security, please ensure you visit the Assisted Travel Reception Area to check-in with the Assisted Travel team where you will be issued with a tag for access to the Assisted Travel lane. For more information about travelling with hidden disabilities, you can find out more on
To ensure there is enough time for you to complete all the necessary airline and security checks and have a pleasant boarding experience, we strongly recommend all passengers requiring assistance to arrive at the airport no later than 3 hours before your scheduled departure time.
Failure to allow adequate time for airport and assistance processes may result in disruption to your journey.
Please note - we cannot be held liable for missed flights if you have not pre-booked assistance and provided us with less than 3 hours to assist you on the day of your travel.
By Car Or Motorcycle
Find out more on Directions to BHX by Car or Motorbike | Birmingham Airport
Blue Badge Parking Options
All the car parks at Birmingham Airport are suitable for passengers with disabilities or reduced mobility. Find out more on our Blue Badge Parking Options Page.
By Bus or Coach
Find out more on By bus or coach | Birmingham Airport
By Train
Find out more on https://www.birminghamairport.co.uk/transport-links/by-bus-or-coach/?_gl=1*3vmvhd*_up*MQ..&gclid=EAIaIQobChMIosSro6WxlgMVlJlQBh0TTjkFEAAYASAAEgJ5jfD_BwE
By Taxi
Find out more on By private hire & taxis | Birmingham Airport
By Foot or Cycle
Find out more on By foot or cycle | Birmingham Airport
Useful information
Where to go
