At the time of booking your flights with the airline you will be given the option to pre-book assistance. If you have not pre-booked the assistance at the time of booking then you must contact the airline you are travelling with, with at least 48 hours' notice prior to your departure or arrival flight time, please ensure this includes return flight details.
Please ensure that you inform the airline of any equipment you wish to travel with, if you are travelling with an assistance animal and what assistance you require from us.
If we are not notified of the assistance you require, we will make all reasonable efforts to provide the assistance in such a way that the person concerned is able to take the flight.
If you need to book assistance, amend your booking prior to travelling or have any questions, please speak to your airline, details can be found below:
Airline | Website | Contact number |
|---|---|---|
Air France | +44 20 76 60 28 78 | |
Air India | ||
Aer Lingus | +44 333 004 5000 | |
Aurigny Air Services | +44 1481 267 267 | |
Corendon Airlines | +44 20 388 543 30 | |
EasyJet | +44 800 260 6686 | |
Emirates | Accessible and inclusive travel hub | Help and Support | Emirates | +443448002777 |
Eurowings | +49 (0)221 599 882 22 | |
Jet2 | 0333 006 8798 | |
KLM Royal Dutch Airlines | 00 800-55 62 27 37 | |
Loganair | 0344 800 2855 | |
Lufthansa | 0800 8384267 | |
Pegasus | Passengers with Reduced Mobility and Health | Pegasus Airlines | +90 850 250 67 77 |
Qatar Airways | +44 330 912 7415 | |
Ryanair | +44 20 3808 8855 | |
Saudia | 920022222 | |
SAS | +442076606876 | |
SunExpress | +44 2081579797 | |
SWISS | +254202666969 | |
TUI | 0800 145 6920 | |
Turkish Airlines | Special Assistance Services for Passengers | Turkish Airlines ® | +44 (0)844 800 66 66 +44 (0)203 991 1993 |
Vueling | Passengers with reduced mobility and special needs – Vueling help | +442045710521 |
Wizz Air | +443333000233 |
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