VAT refunds FAQs

There are some circumstances when you may be entitled to a VAT refund on goods you have bought in the UK.

For more information please visit www.gov.uk/tax-on-shopping/taxfree-shopping.

If you are a Non EU resident who wishes to claim a VAT refund on goods (purchased from a Retail Export Scheme Retailer) permanently taken out of the EU you must contact the UK Border Agency before you check in.

A courtesy phone in the check in area is provided to contact the UK Border Agency.

The UK Border Agency Officer will either meet you before you Check-in or instruct you to check-in and deposit your refund form in the VAT Refund Letter Box which is located at the exit of the Security Area.

Please ensure that the envelope is not sealed and the form is fully completed including the customer declaration.

Birmingham Airport does not operate a cash back facility, you should therefore clearly indicate your preferred method of repayment.

For more information please click here. Alternatively you can telephone: 03000 739950.